Account & Data Deletion Request

Submit Account Deletion Request

If you wish to delete your My Library Mate account and remove your records from our systems, please submit the form below. Once submitted, our automated compliance system and data officer will verify and initiate your request.

What Data Is Deleted Upon Request

When an account deletion request is processed, the following categories of data associated with your profile are permanently scrubbed from our production databases:

Data Retention Exceptions (Statutory Law Requirements)

In strict accordance with Google Play's User Data & Deletion Policy, certain records may be temporarily retained where mandated by applicable Indian statutory legislation:

• Financial & Tax Compliance: Invoices, GST audit receipts, and transaction records associated with paid subscriptions are retained solely to comply with the Income Tax Act, 1961 and the Goods and Services Tax (GST) Act for the mandatory statutory retention period (up to 7 years).
• Strict Isolation: Any retained financial data is kept in segregated, read-only compliance archives and is never used for marketing, analytics, profiling, or commercial activities.
• Immediate Purge: All non-statutory operational records (attendance logs, seat maps, student lists) are permanently expunged without delay.

Deletion Timeline & Confirmation

Once you submit your deletion request:

• Verification (Within 48 hours): Our data protection desk verifies that the request originates from the authorized account owner.
• Processing (7 to 14 business days): Full database purges, backup scrubbing, and multi-tenant cleanup are completed.
• Final Confirmation: A written confirmation of data deletion is dispatched to your registered email address.

Alternative: Deleting Directly Within the Mobile App

If you have our Android App installed on your device, you can also initiate deletion directly without visiting this web page:

1. Open the My Library Mate Android App.
2. Open the drawer menu and navigate to Settings > Profile & Account.
3. Click on Delete Account & Data and confirm with your password/PIN.

Direct Support Assistance

If you encounter any difficulty submitting this form or have specific queries regarding your personal data, you can reach out directly to our Grievance Officer and Data Support Team: