Cancellation & Refund Policy

1. Subscription Services & Digital Access

My Library Mate provides cloud-based software-as-a-service (SaaS) subscriptions and digital notification credits to library owners and educational centers. Upon purchasing a plan or credit recharge via our authorized payment gateway Razorpay, access to software features and server resources is provisioned immediately in real-time.

2. Cancellation Policy ("Cancel Anytime")

We provide full flexibility to our subscribers with an immediate cancellation option:

• Immediate Cancellation: You can cancel your subscription renewal at any time directly through your dashboard settings or by sending an email to mylibrarymate@gmail.com with your Library Code.
• No Future Charges: Once cancelled, your subscription will not renew, and no recurring deductions will be made for subsequent billing cycles.
• Continued Access Until Cycle Expiry: When you cancel an active paid plan (monthly, 6 months, or 1 year), your library dashboard access and features will remain fully functional until the end of your prepaid period.

3. Refund Policy for Digital Services

Because My Library Mate is a digital cloud platform where resources, database storage, and seat maps are provisioned instantly upon payment, our refund guidelines are structured as follows:

A. General Rule — Non-Refundable Active Usage

Under ordinary circumstances, payments for active subscription periods that have already commenced or been utilized are non-refundable. We do not provide pro-rata refunds for partial months when the service has been functioning as intended.

B. Exception — Verified Technical Glitch Window (24 to 48 Hours)

If you purchase a subscription or add-on pack and experience a genuine technical failure, software bug, or platform downtime on our end that prevents you from utilizing the service, you are eligible for a refund under the following conditions:

• You report the technical issue to our support team within 24 to 48 hours of the transaction timestamp.
• Our technical engineering team reviews the reported issue and confirms that the platform failed to deliver core service functionality.
• If the issue cannot be resolved swiftly, we will issue a 100% full refund of the transaction amount.

C. WhatsApp Notification Credits Policy

WhatsApp notification credits purchased on our platform (₹49, ₹99, or ₹199 packs) are consumable digital utilities:

• Unused WhatsApp credits do not expire and remain available in your account as long as your library profile is active.
• Credits that have already been dispatched or consumed to send automated SMS/WhatsApp alerts to telecom networks are non-refundable.
• If a credit purchase payment is deducted but credits fail to load onto your balance due to a gateway sync failure, our system will either credit the balance immediately or process a complete refund upon notice.

4. Refund Mode & Processing Timeline

When a refund is approved by our support administration:

All refunds are processed strictly back to the original payment source through our payment gateway partner Razorpay in compliance with Reserve Bank of India (RBI) directives.

5. How to Initiate a Cancellation or Refund Request

To request a refund under the 24–48 hour technical glitch clause, or to cancel your recurring subscription, please contact us with the following details:

• Step 1: Email us at mylibrarymate@gmail.com or WhatsApp us at +91 6201753171.
• Step 2: Mention Subject: Refund Request - [Your Library Code / Phone Number].
• Step 3: Provide your Razorpay Payment ID, Date of Payment, and a brief description/screenshot of the technical glitch encountered.
• Step 4: Our billing team will acknowledge your ticket within 24 business hours and process eligible refunds promptly.

6. Contact & Support Address