Terms and Conditions

1. Acceptance of Terms

By creating an account, browsing our website, accessing the library dashboard, or purchasing any subscription, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Cancellation & Refund Policy. If you do not agree, you must discontinue your use of our platform immediately.

2. Entity Information & Operational Headquarters

My Library Mate operates as a technology software-as-a-service (SaaS) platform registered in India:

• Operating & Postal Address: At- Rewali, Hazaribag, Pin- 825301, Jharkhand, India
• Official Customer Support Email: mylibrarymate@gmail.com
• Customer Helpline / WhatsApp: +91 6201753171

3. Description of SaaS Services

My Library Mate provides a specialized cloud management dashboard designed for library owners, study centers, reading rooms, and educational institutions in India. Key capabilities include:

• Digital room and seat configuration with real-time shift layouts (Morning, Evening, Full Day, Night, Hourly).
• Student enrollment, admission registers, and digital ID assignment.
• Contactless student QR code attendance with optional GPS location verification.
• Instant automated fee receipt generation with digital stamp and download capabilities.
• Automated WhatsApp notification delivery for dues, receipts, seat confirmations, and check-in alerts.
• Financial expense tracking, monthly collection summaries, and analytical reports.

4. Account Registration & Account Security

To use our services, you must register as a library owner. You agree to:

• Provide true, accurate, current, and complete information during registration.
• Maintain the confidentiality of your login credentials, password, and session access.
• Assume full responsibility for all activities conducted under your account.
• Promptly notify us at mylibrarymate@gmail.com of any suspected unauthorized account compromise.
• Ensure that you have obtained appropriate consent from enrolled students and guardians before recording their names and contact numbers.

5. Subscription Pricing, Billing & Payment Gateway

Our platform provides transparent SaaS subscription tiers as detailed on our Pricing Page:

• Basic Plan (₹299/mo): Single library branch, up to 100 students, QR attendance, reports, and 200 WhatsApp credits.
• Pro Plan (₹399/mo): Single library branch, up to 200 students, priority support, and 250 WhatsApp credits.
• Multi-Library Plan (₹599/mo): 2+ library branches, 100 students per branch, and 400 WhatsApp credits.
• WhatsApp Credits Top-Up: Optional credit recharges (₹49 for 125 credits, ₹99 for 270 credits, ₹199 for 600 credits).

Razorpay Payment Processing: Online payments on our website are processed securely through Razorpay Software Private Limited. All prices are listed in Indian National Rupees (INR ₹) inclusive of applicable charges without hidden costs. We do not store or process sensitive credit/debit card numbers or CVV on our own servers.

6. Acceptable Use Policy & Restrictions

You agree to use My Library Mate solely for lawful library and study center administration. You shall NOT:

• Reverse engineer, decompile, disassemble, or derive source code from any part of our platform.
• Use the service to transmit spam, fraudulent messages, harassment, or unsolicited promotional broadcasts to non-students.
• Attempt to bypass authentication, gain unauthorized access to other library databases, or breach system security.
• Upload viruses, malicious scripts, or perform denial-of-service attacks against our cloud infrastructure.
• Resell, sub-license, or lease your software access to third parties without prior written permission.

7. Intellectual Property Rights

All software codes, user interface designs, logos, trademarks, database structures, algorithms, and documentation are the exclusive intellectual property of My Library Mate. Nothing in these Terms grants you ownership of our platform assets.

Data Ownership: You retain complete ownership of the student registers, attendance records, and accounting logs you create. We hold no claim of ownership over your private library operational data.

8. Cancellation & Refund Policy

Our full policy is detailed in our Cancellation & Refund Policy:

• Cancel Anytime: You can cancel subscription renewal at any time. Your active paid access continues until the end of the paid billing cycle without further deduction.
• No Refund for Digital Access: Fees for activated digital services are generally non-refundable once cloud access is granted.
• Technical Glitch Relief: If an unresolvable technical fault on our server prevents you from using the platform, you may request a full refund within 24 to 48 hours of purchase. Approved refunds are credited in 5 to 7 business days via Razorpay.

9. Limitation of Liability & Disclaimer of Warranties

The platform is provided on an "AS IS" and "AS AVAILABLE" basis. While we take pride in high platform availability, we do not warrant that service will be completely uninterrupted or error-free. To the maximum extent permitted under the Indian Information Technology Act, 2000, My Library Mate shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the service. Our total aggregate liability is limited to the subscription fee paid by you in the preceding month.

10. Governing Law & Legal Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute, claim, or controversy arising under or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Hazaribag, Jharkhand, India.

11. Contact Information

For any queries or formal notices regarding these Terms, please reach out to: